• Skip to main content
  • Skip to primary sidebar

2Go Promos for 2023 to 2024 Travels

2GO and Philippine Shipping Guide and Promo Tickets

You are here: Home / 2Go Travel / HOW TO Refund or Rebook 2Go Ticket for Cancelled Trips due to Community Quarantine

HOW TO Refund or Rebook 2Go Ticket for Cancelled Trips due to Community Quarantine

Last updated by Philippine Boats on March 19, 2020

REFUND or REBOOK 2go tickets

The government has put lots of places in the Philippines under a community quarantine. Thus, sea trips are affected like 2Go Travel to and from Manila, to and from Batangas, to and from Cebu, to and from Zamboanga, etc. And thus, there are a lot of affected passengers right now. Good news is that if your trip is affected, you may request for refund or rebooking of ticket in 2Go Travel.

Refund or rebook your one-way or round-trip ticket on 2Go Travel.

What if my trip was cancelled by 2Go due to the sea travel ban imposed by the government during this community quarantine time, what will happen to the boat ticket I bought?

The advisory of 2Go Travel on this case is that affected passengers may REBOOK or REVALIDATE the ticket within 12 months from date of purchase. However, the ticket for cancelled trips may not be rebooked for travel dates December 16, 2020 to January 15, 2020 – we think this is because Christmas to New Year period is HIGH PEAK SEASON for this shipping company.

Do I have to pay a rebooking fee is my trip was cancelled? May bayad ba ang pag rebook or revalidate ng ticket ko sa 2Go Travel?

2Go will waive the surcharges like rebooking fee as well as fare difference as long as passenger will rebook/revalidate to the same accommodation.

Example 1: If an affected passenger will rebook his Tourist Class April 2020 ticket to February 2021 for the same Tourist Class accommodation – NO FEE.

Example 2: If an affected passenger will rebook his Super Value Class March 2020 ticket to November 2020 sailing date but this time for Cabin accommodation – the passenger will not pay rebooking fee but he/she will pay the fare difference between Super Value Class and Cabin Class. 


A passenger booked the ticket via retail outlet, 2Go store, or travel agent – when can these passengers rebook their ticket and where they should go?

Because there is an existing policy of social distancing, all affected passengers are advised to WAIT for the lifting of the community quarantine. Once the quarantine is lifted and things are back to normal, the affected passenger may then go to the corporate ticketing outlets in malls and port areas or authorized agents to start processing their ticket rebooking or revalidation.

Wag po pumunta sa outlets habang may community quarantine pa!

2GO REFUND PROCESS

A passenger booked the ticket via ONLINE in 2Go website and paid using debit or credit card, and now wants to request for REFUND, what is the process?

For those boat passengers who paid online and who wants to refund the tickets – you may email the customer service of 2Go Travel so they can start processing your refund. Send the request using the same email you used in booking online. The email address of 2Go for refunding of tickets bought from their website is eticket@2go.com.ph

Take note that processing is 30 to 60 days before you will see the refunded amount in your bank debit card or credit card. 

In the email subject line, our team suggest you used “Ticket Refund Paid Online  – passenger*surname”.


Example: Ticket Refund Paid Online – Salvador

In your message request for refund and then state the full name of the passenger(s), original travel dates and destination that was cancelled, plus mobile number. 

Example:

Hi 2Go personnel, 

May I request for refund for my fully-paid tickets for a cancelled trip due to the community quarantine. The details of the cancelled trip are as follows:

Passengers: Juan Salvador and Maria Salvador

Cancelled trip: April 8, 2020 Manila to Cebu and April 29 Cebu to Manila

Please send the refund to the debit card (or credit card) I used during the booking process on the 2Go website. 

For any concern, my mobile number is 09121234567.

Looking forward to get my refund for the 2Go trip that was cancelled. 

Thank you,

Juan and Maria Salvador


How to request for refund for tickets bought and paid in a 2Go store, corporate ticketing outlet, or authorized agents?

Refund request for tickets bought in an outlet or via travel agent can be done by going to the same outlet/agent where you bought the ticket. Pumunta kung saan mo binili ang ticket para mag file ng refund request. Or you may also go to a 2Go corporate ticket outlet or in the port ticketing office for refund. 

But 2Go appeals to affected passengers to only go to the outlet for refund once the community quarantine is lifted and to follow social distancing. 

Please follow the rules on refunding of ticket or rebooking the same. For any questions, you may call hotline (02) 8 528 7000. 

Follow us for the next updates: FB SuperFerry Promo Fare 2020 to 2021

Share this article:

  • Click to share on Facebook (Opens in new window)
  • Click to share on Twitter (Opens in new window)
  • Click to email a link to a friend (Opens in new window)

Related

Filed Under: 2Go Travel, Superferry Tagged With: 2Go Cancelled Trip, 2Go Ticket Rebooking, 2Go Ticket Refund, Cancelled Ticket 2Go, How to Refund 2Go Ticket

Reader Interactions

Comments

  1. Mohammad Ibrahim says

    June 6, 2021 at 2:02 pm

    Why 2GO is offline? I can’t refund in the Tickeing outlet in Ayala Cebu Center!

    Reply
  2. REJEAN BARTOLO says

    September 2, 2021 at 4:02 pm

    Hi 2Go personnel,

    May I request for refund for my fully-paid tickets for a cancelled trip due to the community quarantine. The details of the cancelled trip are as follows:

    Passengers: Juan Salvador and Maria Salvador

    Cancelled trip: SEP 13, 2021 Manila to OZAMIZ

    Please send the refund to the debit card (or credit card) I used during the booking process on the 2Go website.

    For any concern, my mobile number is 09561572970.

    Looking forward to get my refund for the 2Go trip that was cancelled.

    Thank you,

    REJEAN BARTOLO

    Reply
  3. Ricky Fajarillo says

    October 10, 2022 at 10:33 pm

    Hi 2Go personnel

    May I request a refund for my fully paid ticket for a cancelled trip due to early return schedule to Manila.

    The details of the cancelled trip are as follows;

    Passenger: Ricky Fajarillo
    Cancelled Trip: Sept. 10, 2022 Odiongan to Batangas

    Kindly send the refund to my gcash number 09175272995 which I used during the booking process.

    For any concerns you can reach me on mobile number 09275272995

    Looking forward to get my refund of the 2go trip that was cancelled.

    Thank you

    Ricky Fajarillo

    Reply

Leave a Reply Cancel reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Primary Sidebar

2Go 2021 Shipping Schedules
2Go Travel Shipping Guide 2021

Philippine Shipping Lines

  • 2Go Travel
  • 2Go Promos 2023 to 2024
  • Aleson Shipping
  • Cokaliong
  • Delta Fast Ferries
  • EB Aznar Shipping
  • FastCat
  • George and Peter Lines
  • Lite Shipping | Lite Ferries | Lite Jet
  • Jomalia Shipping
  • Maayo Shipping
  • Montenegro Lines
  • Oceanjet
  • Roble Shipping Inc
  • Starhorse Shipping Line
  • Starlite Ferries Inc
  • M/V Star Crafts
  • SuperCat
  • Super Shuttle Ferry
  • Trans-Asia Shipping Lines
  • Weesam Express
  • Other Boats

Philippine Bus Lines

  • Ceres Bus
  • DLTB Bus Line
  • Partas Bus
  • Philtranco
  • Superlines Bus

Inter-Island Routes

  • Boats to Cebu
  • Cebu to Bohol Boats
  • Boats to Surigao
  • Boats to Maasin
  • Boats to Masbate
  • Boats to Nasipit
  • Cebu to Leyte Boats
  • Lucena to Marinduque
  • Batangas – Mindoro Boats
  • Bohol to CDO Boats v.v.
  • Dumaguete to Siquijor
  • El Nido to Coron v.v.
  • Boats to Caticlan
  • Boats to Odiongan
  • Boats to Romblon
  • Boats to Roxas

Guide How to Buy Tickets Online

buy 2Go ticket online booking guide

Like and FOLLOW for promo news

Like and FOLLOW for promo news
  • ABOUT
  • PRIVACY POLICY

Copyright © 2023 · 2GO, Super Ferry Promo Fare, Boat Promos and Schedules 2019 to 2020.